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Terms of Service
1. Introduction
Welcome to www.arema-arega.com. These Terms of Service govern the use of our services and the purchase of our custom-made print-on-demand products. By accessing or using our website, you agree to comply with these terms.
2. Definitions
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Custom Product: An item made specifically according to the customer's specifications.
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Customer: The person who purchases products from www.arema-arega.com.
3. Use of Our Services
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You must provide accurate and complete information when placing an order.
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You may not use our services for any illegal or unauthorized purpose.
4. Order Process
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Orders for custom products must be placed through our website.
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Once an order is confirmed, it cannot be canceled or modified due to the personalized nature of the product.
5. Production and Delivery
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We are committed to producing and delivering the product according to the specifications provided by the customer.
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Production and delivery times will be provided at the time of order.
6. Intellectual Property
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All designs and custom products created by Arema Arega are the property of Arema Arega and may not be replicated without permission.
7. Limitation of Liability
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Arema Arega is not liable for any damages or losses resulting from the use of our products, except to the extent permitted by law.
Refund Policy
1. General
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Due to the personalized nature of our print-on-demand products, we do not accept returns or offer refunds once the order has been confirmed and produced.
2. Exceptions
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If the product arrives damaged or defective, the customer must contact us within 7 days of receiving the product.
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In such cases, photographic evidence of the damage or defect will be required.
3. Claim Procedure
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Send an email with your order number and photos of the damaged or defective product to arema.arega.fashion@gmail.com
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We will review your claim and, if valid, will issue a replacement product at no additional cost.
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Claims will be processed within 10 working days of receipt of the returned item.
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Due to the personalized nature of our print-on-demand products, the replacement for your product will arrive between 15 - 30 days after we have processed your claim.
4. Non-Refundable
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Products designed and produced according to the customer's specifications are non-refundable, except in cases of damage or defect as mentioned above.
5. Communication
For any questions or concerns about our Refund Policy, please contact us at arema.arega.fashion@gmail.com.
Contact
For any inquiries related to these Terms of Service or our Refund Policy, please contact our support team at arema.arega.fashion@gmail.com
*This returns policy does not affect your statutory rights.